How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

📌 FREQUENTLY ASKED QUESTIONS (FAQ)

🛍️ ORDERS & PAYMENTS

Q: How do I place an order?
A: Simply select your product, add to cart, proceed to checkout, and complete payment. You will receive an order confirmation once payment is successful.

Q: What payment methods do you accept?
A: We accept secure online payments via bank transfer, card, and other payment options available at checkout.

🚚 SHIPPING & DELIVERY

Q: Where do you deliver to?
A: We deliver across Lagos State and all states in Nigeria.

Q: Where are orders dispatched from?
A: All orders are dispatched from Ikorodu, Lagos.

Q: How long does delivery take in Lagos?
A: Lagos deliveries take same day to 2 working days, depending on your location.

Q: How long does delivery take outside Lagos?
A: Delivery outside Lagos takes 1–5 working days, depending on your state and courier service.

Q: How are delivery fees calculated?
A: Delivery fees are calculated based on your location and delivery zone and will be shown at checkout.

📦 PRODUCTS

Q: Are your perfumes original?
A: Yes. All Lyrela Fragrance products are originally formulated, carefully crafted, and quality tested.

Q: Will the perfume smell exactly the same on everyone?
A: No. Fragrance reacts differently on each person due to skin chemistry, body temperature, and lifestyle.

Q: How should I store my perfume?
A: Store in a cool, dry place away from direct sunlight and heat.

🔄 RETURNS & REFUNDS

Q: Do you accept returns?
A: Due to hygiene reasons, perfumes and body mists are non-returnable once opened or used.

Q: When can I get a refund or replacement?
A: Only if you receive a wrong, damaged, or leaking item, reported within 24 hours of delivery with photo or video evidence.

⚠️ DELIVERY ISSUES

Q: What if my order is delayed?
A: Delivery delays may occur due to traffic or courier issues. We will assist in tracking your order.

Q: What happens if I provide a wrong address?
A: Customers are responsible for providing accurate delivery details. Additional delivery costs will apply for re-delivery.

💬 GENERAL

Q: How can I contact Lyrela Fragrance?
A: You can contact us via WhatsApp, Instagram DM, or email (where available). Please include your order number.