Shipping policy

SHIPPING POLICY

At Lyrela Fragrance, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

📍 SHIPPING LOCATION

All orders are dispatched from Ikorodu, Lagos, Nigeria.

⏳ ORDER PROCESSING TIME

Orders are processed within 24–48 hours after payment confirmation
Orders placed on weekends or public holidays are processed the next working day
During promotions or high-volume periods, processing time may be slightly extended

🚚 DELIVERY AREAS & TIMELINES

📍 Lagos State

Delivery within same day to 2 working days, depending on location.

Lagos delivery fees are calculated by area, including:

Ikorodu and surrounding communities
Mainland zones
Apapa / Ojo / FESTAC axis
Lekki / Ajah axis
Island (VI, Ikoyi, Banana Island)
Far ends (Badagry, Epe)

Delivery timelines may vary due to traffic and rider availability.

🇳🇬 Outside Lagos (Nationwide Delivery)

Orders outside Lagos are shipped via trusted interstate courier services.

Region	Estimated Delivery Time
South-West (outside Lagos)	2–3 working days
South-East	2–3 working days
South-South	2–3 working days
North-Central	2–4 working days
North (NE & NW)	3–5 working days

Delivery timelines may vary depending on destination and courier logistics.

💰 SHIPPING FEES

Shipping fees are calculated at checkout based on your location
Fees are non-refundable once an order has been dispatched
Any additional delivery costs due to incorrect address details will be borne by the customer

📦 PACKAGING & PRODUCT SAFETY

Perfumes and body mists are carefully:

Sealed to prevent leakage
Cushioned to reduce damage during transit
Packaged appropriately for interstate delivery

Customers are advised to inspect items upon delivery.

⚠️ FAILED OR DELAYED DELIVERIES

Lyrela Fragrance is not responsible for delays caused by:

Courier service issues
Traffic or weather conditions
Incomplete or incorrect delivery information

However, we will assist in tracking and resolving delivery issues where possible.

❌ UNSUCCESSFUL DELIVERY

If delivery fails due to:

Incorrect address
Customer unavailability
Refusal to receive order

The customer will be responsible for any re-delivery charges.

🔁 RETURNS DUE TO SHIPPING ISSUES

Returns or replacements are only accepted for:

Wrong items sent
Damaged or leaking items on arrival

Issues must be reported within 24 hours of delivery with photo or video evidence.
(Please refer to our Return & Refund Policy for more details.)

📞 CUSTOMER SUPPORT

For shipping inquiries or assistance, please contact us via our official communication channels.
Kindly include your order number for faster support.